Effective Date: 31 July 2024
Last Updated: 10 June 2025
Zoomicall ("we", "us", or "our") values your privacy. This Privacy Policy explains the information we collect, how we use and protect it, and your rights regarding your personal data when you use the Zoomicall Voice Calling App, our website, and related services.
By using our app, website, or services, you acknowledge that you have read this Privacy Policy. Where consent is required by applicable law, we will obtain it as necessary.
Depending on how you use our services, we may collect the following information:
Payment card or banking information may be processed by our payment service providers. We do not claim to store complete payment card details unless this is actually part of our service.
We may collect information about how you use Zoomicall, including call type (audio or video), call duration, call history, timestamps, account activity, recharge history, and related service records.
We may collect device model, operating system version, app version, IP address, network information, device identifiers, crash reports, and diagnostic information needed to maintain service performance and security.
Our website may use cookies and similar technologies to maintain sessions, remember preferences, analyze website usage, and improve performance. You can manage cookies through your browser settings. Disabling certain cookies may affect website functionality.
We may use your information for the following purposes:
We do not sell your personal information. We may share information only where necessary for the purposes described in this policy.
We may share relevant information with service providers that help us operate Zoomicall, such as cloud hosting, authentication, payment processing, communication infrastructure, technical support, and security providers.
We may disclose information where required by law, a valid legal process, or a competent authority, or where reasonably necessary to protect the rights, safety, property, or security of our users and services.
Information may be transferred as part of a merger, acquisition, restructuring, financing, or sale of all or part of our business, subject to applicable privacy requirements.
We may share information for other purposes when you have provided the necessary consent.
Zoomicall aims to protect users' privacy during communication. Your personal contact information, such as your registered email address and mobile number, is not intentionally disclosed to other users through ordinary calling features unless disclosure is necessary for the service, authorized by you, or required by law.
Other users may be able to see information displayed on your profile, such as your name or profile details. Please avoid sharing sensitive personal information during calls or in profile content.
Zoomicall uses communication technology to enable audio and video calls. The app may process microphone and camera data to provide calling features when you grant the relevant device permissions.
We do not claim to record or store call audio or video unless that functionality is actually provided and disclosed to users. Call metadata, such as call duration, time, and call type, may be retained to operate the service, maintain records, and resolve disputes.
If you purchase coins, packages, or other services, we may process transaction amounts, purchase status, recharge history, transaction references, and related account records. Payments may be handled by third-party payment providers under their own privacy policies and security practices.
We use relevant transaction information to confirm payments, update account balances, provide support, prevent fraud, and meet legal or accounting requirements.
We retain personal information only for as long as reasonably necessary to provide our services, maintain legitimate business records, resolve disputes, protect security, and comply with applicable legal obligations.
Retention periods may vary depending on the type of information and the purpose for which it was collected. When information is no longer required, we will take appropriate steps to delete or anonymize it, subject to applicable law.
We use appropriate technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, loss, or misuse.
However, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security, and users should protect their account credentials and avoid sharing sensitive information through unsecured channels.
Zoomicall is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn that such information has been collected without an appropriate legal basis or required consent, we will take reasonable steps to delete it.
Where applicable law establishes a higher minimum age or additional requirements, those requirements will apply.
Subject to applicable law, you may have the right to:
Some requests may be limited where we are legally required to retain certain records or where another lawful exception applies.
You may request deletion of your Zoomicall account and associated personal information. Certain records may be retained where required by law, for legitimate security purposes, to resolve disputes, or to maintain legally required transaction records.
How to request account deletion:
We aim to process account deletion requests within 7 working days after verifying the request, unless additional time is required by applicable law or circumstances. We may contact you if further information is necessary to verify your identity.
Account deletion may be irreversible. Any information that must be retained for legal or legitimate business purposes will be handled in accordance with this Privacy Policy and applicable law.
Zoomicall may rely on third-party services or contain links to external websites. Those services may collect or process information under their own privacy policies. We encourage you to review their policies before using them.
Depending on the service providers we use, your information may be processed or stored in locations outside your state or country. Where applicable, we take reasonable steps to ensure that such processing follows relevant data protection requirements.
We may update this Privacy Policy from time to time to reflect changes in our services, practices, or legal requirements. Updated versions will be published on this page with a revised "Last Updated" date.
We encourage you to review this page periodically to stay informed about how we protect your information.
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
Zoomicall
Kochi, Kerala - 682021, India
Email:
support@zoomi.samacall.xyz